Frequently Asked Questions
Everything you need to know about shopping with Top Floor Gallery.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that limited edition drops may have specific return restrictions.
Are the items authentic?
Absolutely. Every piece at Top Floor Gallery is sourced directly from certified manufacturers or authorized distributors to ensure 100% authenticity and premium quality.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Do you restock sold-out items?
To maintain exclusivity, many of our gallery pieces are limited runs. However, you can sign up for notifications on the product page to be alerted if a specific size becomes available due to a return.