Returns & Exchanges

At Top Floor Gallery, we want you to be completely satisfied with your curated selection. We offer a 14-day return window for items in original, unworn condition with all tags attached.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal and select the order containing the items you wish to return to receive a Return Authorization number.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and undamaged.

• 3.
  Ship the Package

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location within 48 hours.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves the return, your refund will be processed to your original payment method within 5-7 business days.